Professional, Facilities Management
Location
Mumbai | India
Job description
Title
Experience Lead- Workplace
Business unit
Integrated Facilities Management
Reporting to
Director – Country Lead
Key stakeholders
Direct reports
Workplace coordinator, Receptionist, Expat Coordinator, Transport Executive
Duties & responsibilities
- Lead the JLL Management team in the delivery of Facility Management Services.
- Ensure that the services are delivered in line with the Contractual commitments and within budgets.
- Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site, carry out comparative analysis and make recommendations to Client on the most appropriate subcontractors.
- Develop Service Level Agreements and assist the JLL procurement department in closing Service Level Agreements between JLL and its Vendors.
- Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.
- Assess Service Levels and Performance Indicators with the Client representative and define the mechanism to assess the performance levels of various subcontractors.
- Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between JLL, and its subcontractors.
- Ensure Compliance of Minimum Wages acts for payments and statutory compliance through specialist professionals.
- Advise on future year budgets as and when requested for.
- Maintain all records related to the performance of Facility Management operations on Facilities
- Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings.
- Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services.
- Analyze call outs to understand trends; undertake strategic initiatives to minimize the same.
- Scheduled cross feedback from subcontractors and staff on our process to improve services level & satisfaction in organization.
- Train team members on all Quality policies & procedures
- Preparation and submission of management reports/analysis as and when required by client Ø Expense tracking oversight and invoice management Ø Assistance to for preparation of Annual Budget Ø Formulation and implementation of Policies & Procedures Including Annual Update of Operations Manual
Performance objectives
- Provide Superior Client Service (weighting 50%)
- Initiative or Process Improvement in Functional Area (weighting 40%)
- Personal and Professional Development (weighting 10%)
Key skills
- Team handling experience
- Should have good working knowledge on soft services, cafeteria management and technical.
- Should have good communication skills
Employee specification
- Candidate should have 8-10 years' experience in Facilities Management industry into IT / Banking / Corporate set up./ Hospitality
What this job involves: Leading on-site operations Are you a pro at giving on-site support Working with a team, you'll oversee the day-to-day client activities for the assigned property or facility. You'll also implement building procedures and performance measures—and ensure that they are maintained at all times. Likewise, you'll boost on-site operations by promoting best practices and creating better processes. This job will also entail the question 'How do I ensure the safety of my colleagues' You will do this by promoting adherence to health and safety standards.
Winning our clients' trust As a professional you'll be working frequently with clients, so you'll need to build strong relationships with them. Likewise, you'll need to be proactive and engaging; and make sure that the clients' expectations are met each and every time. You will also be the go-to person for any facilities-related concerns.
Keeping an eye on budget and contracts As the person in charge, you will take care of the site's financial operations. Also part of your job is to coordinate with vendors and suppliers, and make sure that they deliver quality work practices according to the contract, and at the right cost.
Promoting teamwork across the board At JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughts If so, then you are what we're looking for. In this role, you will support our people's growth and development through effective training and coaching sessions. Likewise, you'll promote a culture that upholds the 'I am JLL' core behaviours and fosters teamwork, cooperation and performance excellence. Also part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members.
Sound like you To apply, you need to be: Competent and goal-driven Do you have five to eight years' experience of managing a property If so, you will be a perfect fit for the role. Likewise, an experience in managing commercial contracts and budgets may just help you land this job. You'll also need to be a goal-oriented individual who's an ace in health and safety requirements, vendor management and property technical systems management
Organised and analytical We're looking for a self-motivated and quick-thinking personnel who can solve problems using quantitative methods and holistic approaches. Likewise, we're on the lookout for well-organised leaders who plan tasks in advance and constantly stay ahead of deadlines.
Engaging and professional A passion for excellence is what makes a great Manager. We'll need someone who can do more than the bare minimum to meet our clients' expectations. In this role, you'll also be working with different kinds of people, so you'll need to be an expert in handling them professionally. Likewise, you'll need to effectively manage, train and inspire the team to always do better. You'll also need to take the time to listen to your people to create better work impact.
What You Can Expect From Us At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
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