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Location

Pune | India

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Job description

Position- Desktop Support Engineer

Location- Pune (Work from office)

Notice Period- Immediate to 15 days

PFA the JD below-

Responsibilities

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting and installations
• Test alternative pathways until you resolve an issue
• Customise desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Requirements And Skills

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• 2. Hands-on experience with Windows/Linux/Mac OS environments
• 3. Working knowledge of office automation products and computer peripherals, like printers and scanners
• 4. Knowledge of network security practices and anti-virus programs
• 5. Ability to perform remote troubleshooting and provide clear instructions
• 6. Excellent problem-solving and multitasking skills
• 7. Customer-oriented attitude
• BSc in Computer Science or relevant field

Skills: desk.com administration,desktop applications,window os

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Job tags

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Salary