Trust & Safety Specialist II
Location
Gurgaon | India
Job description
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Profile Summary The Trust & Safety Specialist II is a part of the Trust &Safety Team and the broader Community Experience team, and their primary role is executing the Trust & Safety procedures, initiatives, and special projects, as needed by their team. As a more experienced team member, they are also expected to be a source of truth for the above. All work must be based on upholding the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.
Job Description MAIN TASKS & RESPONSIBILITIES: - Be an expert in executing the functional area
- Execute daily T&S checks through dedicated T&S tools.
- Monitor T&S trends and fine-tune rules and scores in dedicated T&S tools.
- Offer T&S and compliance-related support to our global supplier base, mostly through the use of our ticketing and knowledge management system, Zendesk.
- Optimize T&S day-to-day procedures/projects
- Engages with relevant stakeholders in other functions to support trust & safety checks.
- Deliver weekly reports on the progress of the ongoing projects.
Requirements Education: - Bachelor's degree (B.A.) from a college or university in a related field, or equivalent combination of education and experience.
Experience - 3 to 5 years of relevant experience in one of the functional areas related to trust and safety (i.e. Trust & Safety, Compliance, Fraud analysis, and product risk specialists).
- Experience in a fast-paced, client-centric environment, ability to adapt to business needs.
Skills & Knowledge - Attention to detail, and self-driven.
- Excellent Customer Service
- Curious
- Naturally inclined towards Quality in all areas of responsibility
- Persuasive Communicator with a focus on transparency and building relationships
- Problem solver with a drive for Continuous Process Improvement
- Passionate about Learning
- Analytical mindset
- Ability to stay organized and informed in such an environment
- Good communication skills, attention to detail, and self-driven to meet tight deadlines are essential Team-player with the ability to problem-solve and show initiative
- Ability to prioritize ongoing projects based on business needs and urgencies that can arise
- Teamwork and contributing to the team's success
- Fluency in written and verbal English
- Strong data literacy, PowerBI experience a plus
- Proven ability to learn new processes and tools
- Fluency in written and verbal English
- Strong computer literacy, MS Office, e-mail, internet.
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