Guest Relationship Executive - F Cafe Ahmedabad
Location
Ahmedabad | India
Job description
A Guest Relationship Executive (GRE) is a professional responsible for managing and maintaining positive relationships between an organization and its guests or customers. The role is commonly found in the hospitality and service industries such as hotels resorts airlines and other customercentric businesses. The specific duties and responsibilities may vary depending on the industry and company but here is a general overview of a Guest Relationship Executive job description:
Job Title: Guest Relationship Executive (GRE)
Job Overview:
A Guest Relationship Executive is responsible for ensuring a positive and memorable experience for guests. They play a crucial role in building and maintaining strong relationships with customers to enhance satisfaction and loyalty.
Key Responsibilities:
- Guest Services:
- Greet and welcome guests upon arrival.
- Provide information about services facilities and policies.
- Handle guest inquiries requests and complaints promptly and professionally.
- Assist guests with checkin and checkout processes.
- Relationship Management:
- Build and maintain positive relationships with guests to encourage repeat business.
- Anticipate guest needs and proactively address concerns to enhance satisfaction.
- Keep accurate records of guest interactions preferences and feedback.
- Problem Resolution:
- Handle guest complaints and issues effectively aiming for swift resolution.
- Collaborate with other departments to address and resolve guest concerns.
- Follow up with guests to ensure satisfaction after problem resolution.
- Communication:
- Communicate effectively with guests providing clear and concise information.
- Liaise with other departments to coordinate special requests and services.
- Keep guests informed about promotions events and relevant information.
- Customer Feedback:
- Collect and analyze customer feedback to identify areas for improvement.
- Share feedback with the management team to enhance overall guest experience.
- Upselling and CrossSelling:
- Identify opportunities for upselling and crossselling of services or amenities.
- Provide information on additional services that may enhance the guest experience.
- Quality Assurance:
- Ensure adherence to quality standards and service excellence.
- Participate in training programs to stay updated on company policies and procedures.
Qualifications and Skills:
- Bachelors degree in Hospitality Management Business or a related field.
- Excellent communication and interpersonal skills.
- Customerfocused with a positive and friendly demeanor.
- Problemsolving and conflict resolution abilities.
- Knowledge of the hospitality industry and customer service principles.
- Familiarity with reservation systems and front office operations.
Experience:
Previous experience in guest services front desk or a similar customerfacing role is preferred.
customer,management,communication,skills
Job tags
Salary
