Customer Service Representative

Location

Sahibzada Ajit Singh Nagar | India

Job description

We are Hiring For Our company  

Profile :- CCE Voice and Non voice 

Location: - Mohali

Shift :- Rotational 

Process :- US International 

Salary :- Maximum 35k

Requirements:-

• Minimum 1 year of Experience in International BPO. Documented.
• Graduation mandatory

Roles And Responsibility

• Manage large amounts of incoming phone calls
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Proven customer support experience or experience as a Client Service Representative
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Job tags

Salary