SBI cards
Location
Gurgaon | India
Job description
1. Ensure Auto Debit and NACH processes should get executed on all days
2. Daily Mandate registration & payment processing activites to be executed within defined time lines
3. Ensure 100% exception are to be cured with zero defects on the same day
4. Escalation Management, working with cross-functional teams like IT, Marketing & Finance etc. to identify RCA (Root Cause Analysis) of frequently aired issues and take preventive measures to avoid reoccurrences. .
5. Ensure 100% response recived for banking files with all the banks.
6. Daily validation & reconciliation of processes to be done with the help of finance team .
7. Coordination with agencies/Banks for proscessing & complaints/issues
8. Daily validation of tran file and correction files before posting on V+.
9. 100% manadte capturing with zero defects.
10.Responsible for keeping internal and external customers updated w.r.t any changes in the process and payment TAT
11. Maintain daily MISs around key metrics for analysis
12. Ensure to follow infosec guidliness & 100% compliance while executing the activities .
1. Closure of all the complaints with in define time and with 100% accuracy.
2. Monitor & anayse the repeat complaints
3. Proactive in development & implemnentation of policies to improve customer satisfaction
4. Identify root cause of complaints & fix them .
Measures of Success(Define the Outcomes expected of the role)
Good knowledge of excel & PPT.
Aptitude to respond to challenging and ambiguous environment
Ability to synergise capabilities across functions to achieve common goals
Candidate is expected to bring in a consultative mindset and problem solving approach and drive analytical throughput for the team
Demonstrated ability to synthesize, prioritize and drive results with a high sense of urgency
Understanding of Statutory compliance
Job tags
Salary
