British Council
Location
Noida | India
Job description
The Digital and Technology Directorate leads the British Council's digital strategy and transformation. It creates and executes technology initiatives to fulfil the organisation's mission and corporate priorities.
Key focus areas are:
Digital and Technology is a global Directorate organised into four divisions: Product, Engineering, Operations and Performance which collectively create digital products and services, maintain, and improve products, services and platforms and optimise performance. Areas of responsibility include digital and technology strategy, architecture, infrastructure, software, development, data, innovation, and cybersecurity. It ensures that technology initiatives are customer and value focused, accessible, efficient, and secure.
The Operations division is accountable for the continuing delivery of secure, performant enterprise platforms and applications and the connectivity and modern workplace environment to access those platforms. This is achieved through partnerships with external suppliers and delivery through ITIL based processes. The unit is also responsible for transitioning new products and services into the live environment. It interfaces across the Digital and Technology departments, Suppliers and Managed Services.
We have 3 available Director level roles, details below:
Director of Service Management
Role purpose
The Director of Service Management is responsible for leading the strategic vision and operational execution of service management across the global organisation. They harmonize IT services with business objectives and customer needs, ensuring seamless, efficient, and high-quality service delivery. By implementing best practices and standards, they transform the organisation into a service-oriented, client-driven, value-added entity.
Their role includes defining and implementing service strategy, ensuring the service partners adhere to the contract and the contractual obligations, that align to the business needs and requirements.
In essence, the Director of Service Management navigates the complexities of technology, people, and processes to deliver superior IT services, enhance customer satisfaction, and drive digital transformation on a global scale. Their ultimate goal is to leverage technology to create business value, improve operational efficiency, and enable innovation.
Link to apply :
Director of Technology & Delivery Corporate
Role purpose
The Technology and Delivery Director will lead the end-to-end delivery and on going support of technology product and services (both new and existing) that underpin the delivery of the business areas' (English & Exams/ Cultural Engagement/Corporate) business plan. The postholder will play an integral part in the provision of digital/systems support for the design, development and delivery of the business, ensuring the business areas' needs are understood and fed into organisation wide systems.
The role will be the interlocutor between the business area and Digital and Technology for ongoing technology requirements including consultancy across the programme lifecycle and capability building. It will dock into the global leadership teams. The holder will be empowered to mobilise both Digital and technology resources and manage those resources as needed.
Link to apply :
Director of Operations
Role purpose
The Global Director of Operations is a strategic leadership role with the overarching purpose of steering the operational efficiency and effectiveness of our global digital and technology business function. This individual will harness their deep understanding of the digital and technology landscape to orchestrate streamlined operations across diverse markets, ensuring alignment with our business's overall objectives.
The role involves developing and implementing robust operational strategies, leveraging industry trends and emerging technologies to drive innovation and competitiveness. The Global Director of Operations will work tirelessly to optimize processes, enhance productivity, and ensure financial performance, ultimately contributing to the company's growth and profitability on a global scale.
Their leadership will foster a culture of excellence, instilling a continuous improvement mindset across teams worldwide. They will set clear objectives, manage performance, and build a collaborative, inclusive environment that empowers employees to excel.
In essence, the Global Director of Operations will navigate the complexities of the global digital and technology industry, guiding operations to deliver superior value to our customers, stakeholders, and employees. Their efforts will not only impact the bottom line but also shape the future direction of our business in the rapidly evolving digital world.
Link to apply:
Job tags
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