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Customer Service Executive


Whizz HR


Location

Mumbai | India


Job description

Job Description:

Company Name: Equilibrium - Mind and Yoga

Profile: Operations

Website:

Shift Timings: 9:00AM - 10:00PM

Work Type: Offline

About The Company:

Journey till now :

Gunjan Kamra (also addressed as GUNJ by her clients), is a celebrity yoga trainer and an

advocate of yoga for sustainable physical, mental, and emotional wellbeing.

She founded 'Equilibrium - Mind & Yoga' in March 2020. Through the power of Yoga, she helps

people get fitter physically and emotionally and helps them live a harmonious, peaceful, and

healthy life.

She has trained 8000+ individuals, 50+ celebrities and influencers, and 70+ Corporates till now.

Her esteemed clientele includes Sanya Malhotra, Mrunal Thakur, Kusha Kapila, Priya Mani,

Nicole from Team Naach, Chef Saransh Goila, Rahul Subramanian, and many more.

Her corporate partnerships include CITIBank, Adobe, Reliance Group, Indigo Airlines, Spicejet

Airlines, Veeam Software, Abbott, Global Insurance Brokers, ICICI Bank, Medimanage etc.

Operations Responsibilities

● Required to have experience/knowledge in E-Commerce Setup

● Required to develop and maintain strong relationships with clients, vendors, and

partners.

● Required to provide excellent customer service and address client inquiries and

concerns promptly.

● Required to collaborate closely with the CEO on growth projects and sales strategies.

● Proficiency in Google Sheets and Forms is a must.

● Required to maintain records and data using Google Sheets and forms.

● Required to shadow CEO's working hours to understand the business operations

thoroughly.

● Required to communicate program details and schedules to clients and partners.

● Required to manage program budgets and track expenses.

● Required to maintain internal expense reports

● Required to maintain internal client reports.

● Required to collect and analyze program data and provide reports to management.

● Required to participate in the development of new program ideas and initiatives.

● Required to collaborate with the marketing team to promote wellness programs and

events.

● Required to ensure adherence to systems and train employees on new processes.

● Required to act as the company spokesperson when required.

● Required to provide administrative support to program team members.

● Required to ensure compliance with all regulatory requirements.

● Required to manage Google Calendars and schedule appointments effectively.

● Required to conduct research and training for various departments to enhance

operational efficiency.

● Required to take ownership of assigned tasks and see them through to completion.

● Required to adapt to the startup environment and actively contribute to its success.

● Handle tasks, bookings, schedules of the CEO as and when required as well.

● Finish the daily tasks at primary work hours decided between the company and the

employee

● Coordination for meetings, travel, schedules of the CEO is required throughout the day.

● Required to work from the location of the CEO

● Setting up processes and systems for front-end and back-end business operations along

with the team as and when required

● Your official work hours are 9 hours per day, 6 days per week

● Your official work hours will range from 9:00 AM to 10:00 PM IST

● Your shift can be changed as per company requirement after sending an advance

● notice

● Your appointment can be canceled anytime if the performance degrades or in case of

misbehavior with the EQ Team and clients personally or virtually with a loss of pay.

● Expected to meet deadlines for completing assigned tasks and projects. Any miss or

delays will result in a half-day loss of pay post 2 warnings every month after the training

period is over.

● Expected to stretch as and when required.

● Job requirements can be amended from time to time.

Requirements:

● Role - Sales and Operations Manager

● Education - MBA in Marketing/Sales/Operations

● Experience - Minimum 1 year experience in sales, marketing & operations

● Language - Fluent in speaking English

● Position - Full time

● Lock - in - 12 months

● Notice period - 3 months

● Work location - Work from office ( Andheri West close to DN Nagar Metro)

● Week-off - Will be mutually discussed between the company and the employee (1 day a

week)

Interested candidates please mail us your resume at [HIDDEN TEXT]

Warm regards,

Whizz HR


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