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Customer Service Representative

r3 Consultant

Location

Pune | India

Job description

No of agents-1

Working days: Sunday to Saturday (Alternate Sat & Sun will be off)

 Working hours: 09:30 AM to 18:30 PM (fix shift)

 Work Address: Ugaoo HQ Survey No. 286/1B/2, Pallod Farms 3, Behind Vijay Sales, Baner, Pune 411045

 Google Map Link:

Payout- Upto 30,000 per month ( Depends on the last drawn salary and experience)

Key Responsibilities

  • Manage customer Pre order, Post Order, and Advice related concerns on a range of customer support channels (WhatsApp/Instagram/e-mails/Calls)
  • Answer incoming customer phone calls and take appropriate action for each call/Escalate/Follow up with customer where necessary.
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
  • Input data into the company computer platform to keep each customer record updated.
  • Strong problem-solving abilities along with Strong multitasking and time management/Excellent interpersonal communication skills
  • Provide comprehensive and accurate information on product features, order status, and provide post-sales handholding
  • Address customer complaints with empathy and provide quick and effective resolution as per company policies. Will be responsible for ensuring customer happiness throughout the process of ordering.
  • Coordinate cross-functionally with internal departments to resolve customer grievances and special requests.
  • Ensure youre there with the customer every step of the way.
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays, and events

Job tags

Salary

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