Application Engineer

Keysight Technologies

Location

Bangalore | India

Job description

Provide post-sales telephone, e-mail and onsite support to Keysight NTS customers in EMEAI region.
Assist customers with operation and configuration of Keysight hardware and software, with an emphasis on Layer2-3.
Accurately log, track and maintain customer service requests
Achieve customer satisfaction and support metric goals, SLAs.
Effectively work and communicate with worldwide support and the engineering teams
Effectively be involved in delivering training for colleagues / sales teams

Basic Qualifications:

BS or MS in Computer/Electrical Engineering with focus on Internet/Networking/ Security
Prior Customer Support Experience.
Solid experience with L2-7 protocols, Customer Support or Network Management.
Experience working with packet analyzers - Wireshark / tcpdump
Excellent English communication skills (written and verbal)
Solid knowledge and understanding of data networking technology, products, and related designs.

Networking background

Solid understanding in routing protocols (OSPF, BGP, ISIS, MPLS, Multicast etc).
Unix/Linux experience.
CCNA certification is a must.
Experience with virtualisation environment (deployment troubleshooting VMs): VMWare, AWS, Azure, OpenStack, KVM.
CCNP (or equivalent) certification.
Linux CLI debugging / admin experience - permissions, file system, logging, networking.
Basic knowledge of clustering and container

Job Qualifications

Bachelors or Masters Degree or University Degree or equivalent.
Typically 4-5 years relevant experience for entry to this level.
Requires in-depth knowledge and experience in job and ability to work independently

Job tags

Salary