EA Games (Electronic Arts)
Location
Secunderabad | India
Job description
#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.
We re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.
And we want you to join us. We re hiring a Workforce Management Team Manager (Intraday). This person is a leader with extensive Workforce Management (WFM) experience in complex support environments. They ll be responsible for the management and development of a team of WFM Specialists focused on real-time intraday management and demand planning. This role is part of EA s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players. We re players taking care of players and people talking to people whenever, wherever, and however they need us.
A Workforce Management Team Manager (Intraday) will work with partners across our global organization. They ll understand and incorporate operational needs and demands into a support structure that optimizes the player experience. So how do Management Assistant Managers make great experiences for players
They: Develop and guide a team of Demand Planning Specialists and Real-Time Adherence Specialists Lead operations accountability and performance monitoring for EA and our partner sites Use their understanding of EA s operational metrics and community experience goals Create accurate projections with knowledge of EA s sales and player engagement strategies Analyze trends and provide input to improve metrics on service levels, adherence, forecast vs. actual variances, review times, and occupancy Guarantee the reliability and quality of underlying data Review the accuracy and appropriateness of reports and data sources Share their expertise in EA s Workforce Management solution to guide, develop, and train other team members.
If this role is for you, then you are: Passionate you live and breathe operations and data, and you can identify opportunities to scale and optimize A Team player you can build relationships with coworkers across a global organization A Critical thinker you switch between thought leadership and tactical, detailed work outputs A Proven leader you have a track record of developing and empowering others An Effective communicator you can speak with stakeholders across various levels of the organization A Multi-tasker extraordinaire you can work on multiple projects at a time and re-prioritize as needed A Decision maker you can make day-to-day decisions without seeking higher authority Quick on your feet you have a speedy and practical know-how to execute the functions of forecasting and intraday management.
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