IndiGo (InterGlobe Aviation Ltd)
Location
Chennai | India
Job description
AO&CS - Walkin Drive - Chennai
Date : 2-Feb-24 (Friday) Reporting Time : 9.00 AM - 10.00 AM Venue : Park Plaza (OMR) - 142, Rajiv Gandhi Salai, Old, 2nd St, Thoraipakkam, Tamil Nadu 600096 Eligibility Criteria - For any experience of 1 year (non-aviation in service industry or aviation industry) +12/ Diploma is mandatory
- Graduation is mandatory for freshers and degree certificates is essential (Candidates with degree certificate will be considered)
- Candidates should not have any visible tattoos
- Candidates must be flexible of working in rotational shifts including Night shifts
- Aspirants of Ground staff only (Security / Customer Service / Ramp)
- Right grooming is mandatory for the interview (Business Formal wear for male and female applicants)
- Updated hard copy Resume with correct Mobile # & Email ID mentioned on it & a latest passport photo stapled to the resume.
- Previous employment letters / experience certificates are required to be submitted and AEP surrender copy is mandatory for Aviation experience.
Job Description Officer / Executive – AO&CS in the role of Customer Service Job Purpose To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Key Responsibilities And Accountabilities Assist customers through all procedures related to arrivals & departures in the following activities.
Reservations & Ticketing - Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
Departures - Attend the pre – flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
Arrivals - To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
Post flight departure - Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
Officer / Executive - AO&CS in the role of Ramp Job Responsibilities - Confirm the ETA of the flight from OCC or System (Navitaire).
- Take the bay no. from Apron and convey it to all the stations on R.T.
- Ensure that you are at the bay D-20 mins with all the equipments required.
- Note down the Touch down and Chocks and convey it on R.T.
- Allign the ramp properly.
- Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
- Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
- Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
- After departure make sure that all the equipments are sent back to the transport yard.
- Fill the ramp filling.
- During the flight ensure everyone is smooth, safe and flight is on time.
Officer / Executive - Security - AO&CS Primary Responsibility You will be responsible for implementation of security policy and procedures laid down by the Company.
Mission To secure
- Safe operation
- Punctuality
- Customer Satisfaction
- Team efficiency
- Cost control
- Secure good working atmosphere and environment
Focus Manage safe and secure operations in accordance with security program and applicable procedures.
Functional Responsibilities - Maintain standards as per Company requirements
- Ensure effective threat assessment and response capability
- Achieve department goals and follow up
- Perform duties as per the Security Programme.
- Maintain performance standards and follow up with your shift
- Monitor continuously the Quality System and the level of conformance
- Secure quality levels
- Optimize resource
- Aware of Emergency Response Procedures, rules and regulations
- Acquire and maintain necessary skills required to perform job functions
- Maintain work procedures as per company requirements
- Carry out development dialogue with the Team leaders
- Control theft and pilferage of company property
'Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives' Job Description At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers.
Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their – but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.
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