Teleperformance
Location
Hyderabad | India
Job description
Location: Work From Home Looking for immediate joiners
Exp:5+Yrs Sr. Global Process Engineer Job Description We are looking for a highly energized process engineer to join our global IT digital transformation team. The Global Process Engineer is responsible for identifying, documenting, and recommending improvements to IT-related processes. The idea candidate must have a solid technical analysis background with a passion for data, problem-solving, comfort with ambiguity, and the ability to think strategically, analytically, and creatively. Essential job duties Establish process framework methodologies to enable a repeatable approach for intake requirements Document IT services, including definitions, service levels, workflows, and costs. Create detailed workflow diagrams Provide feedback on improvement of processes based on industry best practices Engage with all service areas globally within IT and build trusted relationships Conduct weekly project update meetings to keep leadership informed of progress and challenges Educational Qualifications and Other Requirements A degree holder in business or computer science or equivalent experience. 5+ years industry experience as an effective process engineer Solid understanding of service management as it pertains to IT services Strong verbal and written communication skills Comfortable conversing at every level of the business Fluent English is a requirement Ability to engage cross-functional teams globally Service now/BMC Remedy/Jira Useful Certifications IT Infrastructure Library Managing Professional (ITIL v4) Six Sigma Yellow Belt or higherJob tags
Salary
