NetSuite IP Support Specialist Role
Location
Bangalore | India
Job description
We are seeking an experienced NS IP Support Specialist to join our team. This role will primarily focus on providing technical support to our existing NetSuite customers, ensuring the seamless functionality of their products. The ideal candidate will have a mix of functional understanding of NetSuite and technical expertise, especially in SuiteScript 1.0, SuiteScript 2.0, JavaScript, and Java.
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Key Responsibilities:
- Provide top-tier support to customers facing issues with their installed NetSuite products.
- Troubleshoot and diagnose issues related to NetSuite, employing technical know-how in SuiteScript, JavaScript, and Java.
- Collaborate effectively with our larger developer team to administer and implement fixes.
- Document all interactions and issue resolutions in our internal systems.
- Offer recommendations for product enhancements based on recurring customer feedback.
- Stay updated with the latest updates on NetSuite and associated technologies.
- Participate in internal training sessions and knowledge-sharing activities.
- Collaborate with cross-functional teams to improve overall customer satisfaction.
Qualifications:
- 2+ years of experience with NetSuite.
- Proficiency in SuiteScript 1.0 and 2.0.
- Solid understanding of JavaScript and Java.
- Strong problem-solving skills with an analytical approach.
- Excellent communication skills, both written and verbal.
- Ability to work collaboratively within a team and also function independently.
- Familiarity with standard support tools, techniques, and best practices.
Nice to Have:
- NetSuite certifications.
- Prior experience in a customer support role for software or technical products.
Job tags
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