Location
India | India
Job description
Job Description
- Provide technical services and support to the following areas;
- Network Level (MPLS/SDWAN): WAN and LAN connectivity, router, firewalls, and security
- Internal systems, cloud, and network infrastructure
- Microsoft related technologies: Windows Server, Exchange Online, SQL, SharePoint Online, SCCM
- Virtualization technologies: Citrix and Microsoft
- Remote access solution: VPN, Terminal Services, and Citrix
- Remote monitoring and management of systems alerts and notifications
- Work on 2nd and 3rd line escalated support issues related to our core business solution
- Perform network assessments and security audits
- Document maintenance for all computer systems and network infrastructure
- Ensure high availability of the systems
- Ensure the systems are safe and secure as per the company security policy
- Assist with the integration processes for acquisitions
- Communicate with staff as required: Keeping them informed of incident progress, notifying them of impending changes or read outages
- Coach other engineers to resolution
Key Accountabilities
- Provide technical support for network, server, and storage infrastructure
- Ensure high availability of the systems and adherence to company security policy
- Assist with IT strategy implementation
- Effectively communicate in customer environments
Professional and Technical Experience
- Hyper-V, Citrix Xenapp, SQL, and Terminal Services
- Microsoft Azure, M365, and Windows Server 2012/2016/2019/2022
- Microsoft System Center Suite, SAN and Backup Solutions, and WAN Technology (MPLS, SDWAN, VPN)
- MCSE Server Infrastructure (or part of, working towards)
- OS troubleshooting and security software such as anti-virus, anti-SPAM, anti-spyware, and other security related technologies
- Powershell scripting skills a plus
Base Requirements
- University degree or IT related qualifications
- 5 years of experience in a similar role
- Ability to multitask, work in a team, flexible, with strong prioritization and time management skills
- ITIL/Prince qualified or understanding of the ITIL process (advantage)
- Excellent command of English language, with strong written and verbal communication skills
Skills: network configuration,wan/lan,firewalls,windows servers,sharepoint online,vpn
Job tags
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