Location
Chennai | India
Job description
Experience - 2.0 - 3.0 Year(s)
Location - chennai
Must have - - 3+ years of technical writing experience
- SaaS experience is preferred
- Strong written and verbal communication and experience working with content in multiple
mediums
Job Description - Work with product managers, product marketing, and engineers to produce and maintain
world-class documentation, including User Guides, Integration Guides, API Developer
Guides, In platform documentation (tooltips, welcome instructions, etc.)
- Gather and analyze technical and product information from various sources to document
new or changing product functionality
- Build and maintain client aids that go beyond traditional documentation, such as online
videos, demos, guided tours, and other educational techniques
- Learn complex concepts, and communicate information in a way that is engaging and
understood by users
- Gather customer feedback on documentation to improve the usability
- Act as an editor to ensure consistency in training documentation
- Monitor metrics on the usage of training materials as well as direct customer feedback to
prioritize future training investments
- Write for a variety of end users, from non-technical end users to programmers, system
administrators, and integrators
- Test both the product and its documentation for accuracy and consistency
- Experience working cross-departmentally to communicate the nuts and bolts of a product
- Strong experience owning an end-to-end documentation creation process
- Excellent attention to detail and the ability to prioritize and work on multiple projects in a
fast-paced, changing environment
- A positive attitude, willing to jump in and tackle new challenges
- Experience working with the following tools preferred: Confluence/JIRA, Git & GitHub,
Skills: saas experience,technical writer,api developer
Job tags
Salary
