Right Advisors Pvt. Ltd.
Location
Hyderabad | India
Job description
Qualifications :- Bachelor's degree in Computer Science, Information Technology, Business Information systemsJob Description :The Digital Solutions D365 service & Support Engineer is responsible for providing support on BA different Business Applications and systems, specifically D365 F&O, the smooth functioning of Dynamics 365 applications. CRM, EDI, infrastructure and lifecycle management experiences are a plus. Team Work, problem-solving and analytical skills, customer focused, with a passion for continuous improvement are key success factors in this role.Tasks and Responsibilities:- Collaborate with Manager, competence centers, team members and customers to troubleshoot and resolve technical and issues reported by clients ensuring timely resolution.- Build and maintain positive relationships with colleagues and team members, and clients.- Conduct thorough investigations to identify root causes of application issues and implement effective solutions.- Maintain up-to-date work instructions and procedures for the supported systems and applications.- Document and contribute in a knowledge base of frequently asked questions, known issues, and best practices to enable quick and efficient issue resolution.- Learns and understands different BA competences centers organization to escalate complex issues, and ensure that they are resolved in a timely and effective manner.- Contribute in identifying, preparing and providing training material for end users.- Train end-users on application functionality and best practices.- Support D365 and other systems and applications issues reported by users ensuring system and business processes continuity with minimum impact on business.- Support master data procedures to ensure consistent and secure master data management within Trelleborg Industrial Solutions.- Support entities with EDI transition initiatives from local solutions to central EDI service provided by Group.- Stay up-to-date with emerging technologies and industry trends related to application support.About the Ideal Candidate :Education and Experience :- Bachelor's degree in Computer Science, Information Technology, Business Information systems or equivalent experience.- A Microsoft Dynamics 365 certification is a plus.- Experience in D365 and Business applications support, troubleshooting, or similar role.- Strong knowledge of application architectures, ERP processes, and database management.- Excellent problem-solving and analytical skills.- Effective communication, team work and interpersonal skills.- Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines.- Positive attitude, willingness to learn, and a passion for customer service.- Detail-oriented with a focus on delivering high-quality results.- Flexibility to handle multiple tasks and prioritize work effectivelyCompetences :- D365 streams and business processes knowledge- Strong analytical and problem-solving skills to identify and resolve issues efficiently.- Capacity to troubleshoot and debug complex technical problems.- Experience in maintaining data integrity within Dynamics 365.- Strong documentation skills to maintain accurate records of system configurations and customizations- Flexible and adaptable in regard to learning and understanding new digital solutions.- Ability to effectively prioritize and execute tasks in a high-pressure environment- Highly organized, motivated, and capable of working with minimum supervision.- Ability to work in a fast-paced, Team-based, Customer Service oriented environment. (ref:hirist.tech)
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