Business analyst II-Editorial Operations
Location
Gurgaon | India
Job description
S&P Global Commodity Insights
The Role: Business Analyst II-Editorial Operations
The Team: Editorial Operations is part of the Business Operations Group which is a shared service across the S&P Global Commodity Insights Content creation group and is responsible for creating and managing back-end templates and business rules that enables S&P Global Platts to publish a wealth of data and authored content across multiple delivery channels. The team also acts as second line support for queries raised by business and troubleshoot issues on real time system. Editorial Operations consists of 3 teams across India, UK, and US. All teams work very closely to provide nearly 24/5 coverage and are at the forefront of defining future state architecture for the price assessment process and this role will be central to evolving our operating model.
The Impact: S&P Global Commodity Insights publishes over 20,000 price assessments and various benchmarks every day and growing. Generating accurate and timely information is crucial as our customers rely on this information to help them make decisions every day therefore an eye for detail, problem solving, decision making, building repeatable processes and excellent communication is vital for this role.
What's in it for you: S&P Global Commodity Insights is the world's leading independent provider of information and benchmark prices for the commodities and energy markets. It will provide excellent ground for any employee. Editorial Operations is at the forefront of defining future state architecture for the price assessment process and this role will be central to evolving our operating model. With changing business models there are always opportunities within the Business Operations group, Commodity Insights or S&P Global's other business units.
Responsibilities - To support the editorial staff across Commodity Insights worldwide offices (Europe, Americas, and Asia) using editorial systems to produce price assessments, market news and commentaries for Commodity Insights real-time services and publications.
- Liaise with global Editorial Operations teams and stakeholders on upcoming methodology projects, maintain the quality and to discuss way to improve the workflows.
- Lead or work independently to manage backlogs through Azure Devops every day, solving problems, and deliver them on agreed timeline.
- Work with stakeholders to gather requirements, perform analysis, write clear and concise user stories so that they are prioritized, and understood by every member of the Agile team.
- Effectively communicate with stakeholders for smooth project execution and facilitate the Scrum team and related processes.
- Work with the development team to design and develop the solution to meet the business requirements.
- Work on data lineage, perform data mapping to identify data gaps and work with business users to source the additional information required.
- Support UAT activities by providing insights on test cases and data to test the new changes.
- Evaluate changes required to accommodate future requirements / changes in business process and solicit stakeholders' feedback on delivery to identify areas of improvement.
- Providing second line support for production issues and escalating as necessary, analyze them and put necessary actions in place to mitigate for future.
- Work with stakeholders on system migration and other strategic initiatives
- Conduct root cause analysis to determine appropriate action plans for issues.
- Provide onsite support and remote support for the company's business continuity plan at the disaster recovery site. Cover for any bank holidays and other scenarios and to do whatever takes to get our contents out to customers on time.
What We're Looking For - Bachelor's Degree in Computer Science or equivalent
- Minimum 4 years of experience as a Business Analyst
- Minimum of 1-year experience in data Lineage, standards and analysis, with excellent understanding of Agile, scrum and LEAN methodologies and different technologies applicable to real-time services
- Experience working with a Project lifecycle methodology with the ability to meet tight deadlines.
- Knowledge of these is an advantage: Power BI and Tableau, Python, CSS, HTML, XML, Git, Database knowledge including SQL, MS Visio, Windows environment, Commodities markets.
- Ability to understand complex business requirements and translate these requirements into unambiguous, testable requirements with clear acceptance criteria.
- Develop/articulate detailed documentation on business standards, guidelines, and processes.
- Able to handle defect tracking process, issue resolution and escalation procedures.
- Strong skills in critical thinking and analysis, meeting facilitation, verbal and written communications, negotiation, collaboration, and interpersonal interactions
- Strong Prioritisation and able to manage multiple deadlines effectively while maintaining high quality, flag and escalate issues when necessary and attention to detail are paramount for this role.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [HIDDEN TEXT] and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.
20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)
Job ID: 295287
Posted On: 2023-12-22
Location: Gurgaon, Haryana, India
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