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Location

Bangalore | India

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Job description

Greetings from Tekskills India Pvt Ltd (CMMI Level3 Company) !!!

Role: Service Desk Support Analyst
Location: Bangalore
Job type: Fulltime
Experience level: 0.6-3 Years
Relevant experience: 0.6 Years
Work Mode: WFO
Shift : Rotational

Job Description:

1.Effective Communication Skills:Domenstratings proficiency in clear and concise communication.
2.Basic understanding of ITIL-Based Ticketing Tools and monitoring Tools like Service Now or Hyles for efficient incident management.
3.Basic Troubleshooting on client Devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, scanners.
4.Basic understanding and troubleshooting skills on Various Operating System specifically Windows and Linux.
5.Basic understanding and troubleshooting skills on Network
6.Adherence to OTS Service Desk Goals: Meeting targets for response and resolution SLA,CSAT,and effectively managing incidents.

If you are interested kindly send resume to [HIDDEN TEXT]

Thanks

Chandan S
IT Recruiter - Talent Acquisition Group
Ph No: 040 67284912
Email : [HIDDEN TEXT] /
INDIA | USA | CANADA | UK | AUSTRALIA
ISO 9001:2015 | Appraised at CMM Level 3 | WMBE Certified Company

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Salary