Periodic review and revision of Help Center Articles.
Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
Managing customer expectations and customer experience to maximize customer satisfaction.
Actively maintaining and participating in job-related training activities.
Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
Multitasking and performing effectively under pressure.
Creating and curating knowledge articles, enabling customers to resolve their issues independently.
QUALIFICATIONS
2+ years of consulting or customer-facing experience in an enterprise B2B, cloud software organization.
A self-starter.
Someone who takes initiative, complete ownership of projects. Delivers efficiently and aggressively against timelines.
Love problem-solving and are excited to learn technical skills and troubleshooting Enterprise CRM experience such as Salesforce, Oracle
Hands-on technical experience with configuration, data, and process modeling, Bonus if you have experience with Field Service Management processes in at least one of our industry sectors such as manufacturing, healthcare, telecom, construction.
Excellent communication skills, equally comfortable with crafting emails as well as leading a white-board discussion with customers or delivering a functional system.
