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Location

Pune | India

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Job description

Our client is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The ideal leader will be leading a large team of professionals along with day-to-day servicing channels such as Chat, Chat Bot, and allied technology.

Please contact Muhammed Abraar or email your cv directly in word format with job reference number Job-12414 to

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful.

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Key responsibilities

• To evaluate and review emerging system engineering methods, tools, and standards.
• To manage the platforms establishment and ensuring quality, governance & adherence to all policies.
• Effective stakeholder management to work with all levels of the organization and managing internal customers along with mentoring and managing team members.

Role requirements

• 16+ years of experience with a technology background along with strong working experience and knowledge of establishing customer care platforms, DevOps, and onboarding optimization.
• Good experience into technical operations along with knowledge in all aspects of the communication operations.
• Experience of managing large teams along with maintaining effective working relationships with stakeholders.

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Job tags

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Salary