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Location

Mumbai | India

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Job description

Job Description

The team services clients (companies) on various products including Letter of Credit, Documentary Collections and Stand-by Letter of Credit. As a member of this team you will be part of a high performing global team and will have the opportunity to work with a variety of different clients and internal partners. As you support our clients, you will work on many different problem types of varying complexity, across multiple products and lines of business. You will be challenged to stretch outside your comfort zone, learn new things and to challenge the status quo, helping the team evolve to better meet the needs of our clients and internal partners. Candidates will be expected to meet the required performance standards on all parameters on efficiency, client satisfaction, quality and controls.

Job Responsibilities

• Providing support on inquiries received via phone and emails from clients and internal partners.
• Adherence to Standard Operating Procedures (SOP) and ensure appropriate & timely handling of all cases (both email and phone inquiries).
• Develop domain expertise in Core Trade and meet goals on all performance metrics.
• Escalate client concerns and urgent issues as per the escalation matrix when needed for timely resolutions and risk mitigation.
• Promote use of self-service digital tools to reduce number of Client inquiries.
• Co-ordinate with Sales, Operations, Product and other internal teams to resolve client issues and to meet business goals.
• Recommend ideas for digital enhancement, volume reduction & process improvement.
• Support the development and maintenance of policies, procedures and training material.

Required Qualifications, Skills and Capabilities

• Graduate in any discipline. Must have prior Global Trade experience with working knowledge of Trade Finance products.
• Minimum 3 years of experience in Customer Service (International).
• Effective spoken and written communication skills.
• Effective analytical and problem solving skills.
• Ability to effectively use and manage multiple systems & good time management skills.
• Strong team player and has the capacity to build good working relationships with various teams.
• Willing to work in rotational shifts.

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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Job tags

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Salary