Operations Manager - Sales and Customer Coordinator
Location
Ahmedabad | India
Job description
Company Description
Ishan Technologies is a leading ICT group with a strong pan-India presence, offering reliable and secure network solutions for retail, enterprise, and government institutions. Our customized IT and Telecom solutions cater to the unique needs of our clients.
Role Description
As a Operations Manager specializing in end-to-end sales and customer coordination, you will play a pivotal role in ensuring the seamless execution of projects from inception to completion. This position requires a unique blend of project management, sales acumen, and customer relationship skills. The ideal candidate will be detail-oriented, organized, and possess strong communication abilities to facilitate collaboration between internal teams and external clients.
Responsibilities:
Project Planning and Execution:
- Collaborate with sales teams to understand project requirements and objectives.
- Develop detailed project plans outlining tasks, timelines, and resource requirements.
- Ensure the timely and successful execution of projects within scope and budget.
Sales Support:
- Work closely with the sales team to understand client needs and expectations.
- Provide sales support by preparing proposals, quotes, and presentations.
- Assist in the development of strategies to achieve sales targets.
Customer Coordination:
- Act as the primary point of contact for clients throughout the project lifecycle.
- Communicate effectively with clients to understand their expectations and address concerns.
- Manage client relationships by providing regular updates and ensuring customer satisfaction.
Cross-Functional Collaboration:
- Liaise with internal teams such as marketing, development, and logistics to coordinate project activities.
- Facilitate communication between different departments to ensure alignment with project goals.
Risk Management:
- Identify potential risks and proactively implement mitigation strategies.
- Monitor project progress and address any issues that may arise during the execution phase.
Documentation and Reporting:
- Maintain accurate project documentation, including meeting minutes, status reports, and client communications.
- Generate regular reports to update stakeholders on project status, sales performance, and customer feedback.
Continuous Improvement:
- Analyze project outcomes and customer feedback to identify areas for improvement.
- Collaborate with teams to implement process enhancements and best practices.
Salary : 7LPA (Max)
Qualifications
- Bachelor's degree or higher in Business Administration, Operations Management, or a related field
- 3+ years of experience in Project Coordination, Operations, Sales Support, or Customer Service
- Strong coordination and communication skills across teams and departments
- Ability to multitask, prioritize, and manage time effectively
- Excellent problem-solving and analytical thinking skills
- Proven ability to implement process efficiencies and process improvements
- Proficiency in MS Office Suite, CRM software, ERP or similar tools
- Experience in the IT or Telecom industry is preferred
- Strong attention to detail and ability to work independently
Join our team and contribute to the success of projects while fostering strong relationships with clients. If you are a detail-oriented professional with a passion for sales and customer satisfaction, we invite you to apply for this exciting opportunity.
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