Corporates Steps
Location
Lucknow | India
Job description
Duties/ Roles & Responsibilities –
• To supervise service delivery of SPs ( service personnel ) on a daily basis • To monitor the call pendency of every SP on a daily basis • To take corrective action on pending calls in order to ensure timely closure • To provide installation training to SPs • To ensure spare parts availability with each ASP • To review the requirement of spare parts for each ASP based on consumption trends on a monthly basis • To take corrective actions on gaps found in MSL maintenance of spare parts with ASPs • To ensure achievement of PMC sales target • To check the quality of PMC service deliveries done by SPs • To provide proactive installation support to projects & keep records at each stage • To provide proactive installation pre-operative guidance to 100% of customers • To visit sites during the installation process • To organize service camps at project sites • To visit sites during service camps • To resolve customer's complaints as per defined CC timelines • To track & monitor franchisee-wise call quality • To personally visit unsatisfied customers and close the loop • To ensure that customer satisfaction is more than 95% • To manage spare parts and ensure that every replaced part is returned to the factory within committed timelines • To visit dealer's counters in the territory • To resolve issues of dealers related to customer care • To assess dealers plumber's confidence in products installation • To provide installation training to dealers' plumbers to develop them for carrying out quality installations.Job tags
Salary