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Location

Lucknow | India

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Job description

Duties/ Roles & Responsibilities –

• To supervise service delivery of SPs ( service personnel ) on a daily basis

• To monitor the call pendency of every SP on a daily basis

• To take corrective action on pending calls in order to ensure timely closure

• To provide installation training to SPs

• To ensure spare parts availability with each ASP

• To review the requirement of spare parts for each ASP based on consumption trends on a monthly basis

• To take corrective actions on gaps found in MSL maintenance of spare parts with ASPs

• To ensure achievement of PMC sales target

• To check the quality of PMC service deliveries done by SPs

• To provide proactive installation support to projects & keep records at each stage

• To provide proactive installation pre-operative guidance to 100% of customers

• To visit sites during the installation process

• To organize service camps at project sites

• To visit sites during service camps

• To resolve customer's complaints as per defined CC timelines

• To track & monitor franchisee-wise call quality

• To personally visit unsatisfied customers and close the loop

• To ensure that customer satisfaction is more than 95%

• To manage spare parts and ensure that every replaced part is returned to the factory within committed timelines

• To visit dealer's counters in the territory

• To resolve issues of dealers related to customer care

• To assess dealers plumber's confidence in products installation

• To provide installation training to dealers' plumbers to develop them for carrying out quality installations.

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Job tags

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Salary