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Location

Mumbai | India

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Job description

Our client is a fastest emerging advisory company rendering comprehensive professional services which includes Cyber Security Solutions, Software Quality Assurance, Application Performance Management, Audit & Risk Management Services. Our IT and Business Solutions are offered across BFSI, Automobiles , Manufacturing, E-Commerce, Government/Semi-Government, Healthcare, Insurance, IT & Consulting etc.

Position: Desktop Engineer – L1 /L2
Work Location – Mumbai
Education – Graduates with 1-3 yrs exp.

Job description for Desktop L1 / L2 Support as below.

Addressing user tickets regarding hardware, software, and networking
• Walking customers through installing applications and computer peripherals
• Asking targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• To perform the system changes adhered to organizational policies
. VIP user support

Requirement:
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Knowledge of ITIL Foundation V3 / V4 (Certified candidates have added advantage)
• Excellent verbal and written English

If interested kindly mail your updated CV along with your current and expected salary details and notice period to [HIDDEN TEXT]

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Job tags

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Salary