Esconet Technologies Limited
Location
New Delhi | India
Job description
Roles and Responsibilities-:
- Excellent and clear written and spoken communication skills in English.
- Acceptable presentation skills. Proficiency in using Outlook, Word, Excel and PowerPoint.
- Managing support services request, qualification and prioritise of support tickets.
- Monitoring and management of the tickets, SLAs, escalations etc.
- Handle multiple resource pools and optimal usage of available resources within the organization.
- Prepare and maintain skill matrix within the available resources.
- Identify freelancers and third-party vendors to meet demand surge of resources and mitigate skill shortage within the company.
- Identify the strength and weakness of the resources and use them in situations accordingly.
- Should be able to interact and engage with customers, take feedback, and ensure customer satisfaction.
Requirements
Skills Required-:
- Should have good understanding of ITIL standards for IT services delivery. ITIL certified shall be preferred.
- Should have good understanding of help desk management, monitoring & management tools.
- Should have clear understanding of IT Infrastructure, Networks, Security, Cloud and Data Management. May not be hands-on.
- Skills in creation of dashboards and reports for customers.
- Should have expertise in ONE technology area ( Like VM Ware, Red Hat or Microsoft Data centre and understanding of Infra solutions)
- Minimum experience of 7 years in managing IT services delivery teams in a Service Provider or multi-tenant domain
Benefits
Compensation : No bar for the right candidate
Other Benefits:
Accidental Insurance
Leave Encashment
Paid Sick Time
Provident Fund
Gratuity as per rule, over and above CTC
Job tags
Salary
