Community Manager

Location

Ranchi | India

Job description

Job Description

Role Description

As a Community Manager at HomeLane, you will lead a team of internal designers and the design partner community (working out of your showroom)

• Be in charge of making every designer successful, and every client get the best experience
• This role thrives on sales & revenue target - you will lead the team's effort to achieving the sales target
• Design Partner Conversion- You are co-owner of this metric along with Sales Manager of the showroom.
  • You will lead/coach/mentor your unit of DPs
  • Enabling this community to perform, grow and flourish is a direct indication of the effort you have built in. Any improvements with this team will be attributed towards your achievement
• Design Output-
  • NPS / Net Promoter Score - This score indicates our promise to the customer. You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10 point scale)
  • Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production. Since this is linked to our collections, there is a bonus on the Community Manager to help us reach our target numbers
• As one of the design leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project / customer interface
• You will work with the central design team to bring in insights from the client / designer meetings and suggest process improvements / product improvements
• You will coordinate with different teams for ensuring customer deliverables are effectively communicated and met
• People / Team Management
  • Hire and developing a great talent is an integral part of this role. This leadership role will include constantly coaching/mentoring internal team, reiterating HomeLane values across the team

Who are we looking for

• Minimum - 3 year Diploma in Interior Designing / Architecture from a reputed Institution
• Minimum 5 years of experience in the Interior design field
• Exposure to have built teams is an advantage
• People management experience is mandatory - must have led interior designers / architects
• Should be an astute designer
• Good communication and presentation skills are mandatory

Job tags

Salary