Juniper Networks
Location
Bangalore | India
Job description
Role: Partner Experience Manager
Deliver an enhanced, tailored, and engaging partner experience that is emblematic of Juniper’s commitment to fostering a thriving and hyperconnected culture by providing support focused on enhancing the ease of doing business, accelerating sales processes, and building partner capacity.
In this role, the Partner Experience Manager will guide Juniper partners as they navigate the various role-based journeys and resources resulting the achievement of key objectives. Specifically, increased partner utilization of sales tools, increased lead generation activities and partner-initiated opportunities by facilitating enablement in driving value added sales motions such as product demonstrations and Proofs of Concept (POCs).
Key Responsibilities include:
· Response and resolution of partner sales or program support inquiries
· Enabling partners to utilize tools needed to generate leads, execute product demonstrations, and deploy POCs
· Building and maintain momentum of accelerated sales motions initiated through, or resulting in, a POC, Deal Registration, or other pre-/post-sales activities
· Provide guidance through the different role-based journeys of the Juniper Champion Program resulting in partners moving up in tiers by suggesting necessary trainings, discussing progress in sales achievement, and recommending and support end-user demand generation activities
· Proactively engage partners through a combination of outbound/inbound calls, community channels via Juniper’s partner collaboration platform, Juniper PartnerLink
Minimum Qualifications:
· Excellent communication skills to deliver appropriate brand messaging and position the Juniper Champions program’s value proposition as benefits corresponding to the partner representative’s role
· Detailed and organized in managing varying types of service requests and adhering to established service level agreements
· Proven ability to prioritize and multitask in a fast-paced, dynamic environment
· Inquisitive and engaging in an authentic and genuine fashion
Preferred Qualifications:
· Bachelor’s Degree preferred
· 1-2 years’ experience in sales or marketing, preferably in Enterprise IT
· Experience in managing inbound and outbound calls
· Experience in building and maintain engagement in online community platforms such as Slack, LinkedIn, Salesforce Experience Cloud
· Fluent in English
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