Senior Specialist- L1 Tech Support-M365

Pharmalex

Location

Noida | India

Job description

Handling incoming faults professionally and courteously over the phone, email, chat, or in person.
Logging incidents and faults accurately in the service desk tool, categorizing and prioritizing them as per team procedures.
Hands-on experience with Microsoft 365 Online applications like Exchange, SharePoint, MS Teams, OneDrive, and other O365 technologies.
Conduct thorough diagnostics with end users for first point-of-contact fault resolution, ensuring timely resolution of all issues within the SLA.
Proficient in utilizing remote support via TeamViewer and other remote connection tools for multinational users.
Managing scheduled tasks for customers to ensure the operational functionality of their systems.
Hands-on experience with Microsoft Intune (Devise registration and deregistration, Manual Synchronization, etc...)
Understanding Microsoft licensing policies, compliance policies, and conditional access policies.
Strong communication skills (English), both written and verbal.

Your Profile

Educational background in Information Technology, Computer Engineering will be preferred
Experience of 2-3years as Remote Helpdesk Support for Microsoft 365 Online applications at L1 or L2 support level
Having worked in BPO/KPO/IT Consulting companies in a Global set up working as Service Desk support
Should be open and flexible to work in rotational shifts catering to Global Service Delivery setup
Excellent communication and positive attitude towards customer service
Proactive in taking new opportunities and working as Service support
Should be willing to work in Hybrid working setup from office
Open to learn new technologies with respect to the Global projects

We offer

Opportunity to conquer exciting and varied challenges alongside a talented team
Flexible hybrid working setup to strike Work Life Balance
Open and collaborative organizational culture with an emphasis on knowledge-sharing
Business interaction with nearly all branches of the company across 5 continents
A broad range of initiatives for personal development and professional training
The opportunity to grow within a Global IT Service Delivery Team based in India

Job tags

Salary