Technical Support - Healthcare Software
Location
Bangalore | India
Job description
What will you do
- Act as a first point of contact and provide customer support by email, live chat, and phone during business hours (6am - 10pm EST, Monday through Friday)
- Must be able to adapt to a flexible working schedule, including different rotations. Shifts, weekends and holidays
- Participate in after-hours customer support rotation
- Assist clients by identifying problems, researching answers and guiding clients through corrective steps
- Escalate unresolved issues to appropriate internal teams
- Install and configure RamSoft specific applications for clients
- Prioritize and manage multiple open issues at one time
- Update and maintain client facing documentation
- Collaborate with internal teams to improve product features and performance specifications
- Deploy RamSoft specific software updates
- Ensure all calls are properly logged and documented
- Attend internal training and meetings to keep up to date with latest technology and internal system processes
- Make clients and their needs a primary focus; develop and sustain productive customer relationships
- Other related duties as assigned
What will you bring to RamSoft
- College Diploma/Degree in IT, computer science, engineering, information systems or a related field
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Excellent people, analytical and technical skills and a demonstrated commitment to service excellence
- Excellent organizational and time management skills
- Proficiency with Windows 7, 8, and 10, and Windows Server 2008, 2012, 2016 and 2019
- Working knowledge of networking concepts
- Working knowledge of relational databases and SQL
- Working knowledge of Microsoft Azure Cloud technology and architecture
- Working knowledge with remote desktop applications and help desk software
- Ability to logically and analytically troubleshoot software and to discuss issues with manager, team and internal personnel
- High level of communication skills in English, written and verbal is required
- Extensive organization, time management and decision-making skills
- Ability to work with minimal supervision while continuously advancing goals and priorities
- Ability to manage multiple priorities and meet deadlines
Job tags
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