Senior Specialist, Insights & Strategy Delivery

Location

Delhi | India

Job description

• In this role you will be a member of the client facing Commercial NPS Prism team

• You will be responsible for working with the Commercial team, Product team and Bain case teams and Partners to support Prism sales conversations and pipeline objectives, support our clients in adopting Prism, and manage operational elements of the Prism commercial process
• Successful candidates will have the ability to thrive in a fast-paced, dynamic environment and be comfortable balancing on a variety of asks and workstreams in parallel
• Key drivers to success in this position are becoming an expert on Prism product knowledge, competitive CX insights, and attention to detail in creating all materials and running operational aspects of the Prism customer success and sales
• WHAT YOU LL DO

Support customer success and adoption efforts for the region

• Analyze large datasets and drive the story building of CX insights for clients
• Develop CX insights and materials that bring those stories to life for clients to showcase the value of Prism
• Participate in client conversations with CEM(s) in region to deliver insights and support clients in use of the tool
• Support client training and adoption needs in conjunctions with the CEM(s) including developing training materials and delivering training as needed
• Execute bespoke cuts of Prism data as requested by the clients and approved by the region CEM(s)

Support Prism commercial processes and sales conversations in conjunction with the Prism and Partner region team

• Develop CX insights and materials that bring those stories to life for prospective Prism clients to showcase the value of Prism
• With CEM(s), support case teams needs to leverage select Prism insights in CD processes that provide opportunities to highlight Prism
• Manage the tracking and updating of the pipeline to ensure visibility and highlight progress

ABOUT YOU

Required

• 4+ years of experience in consulting, customer insights, data analytics teams or data-heavy client facing roles

• Outstanding client service skills: responsive, proactive, empathetic and detail-oriented
• Strong interest in customer experience, loyalty analytics and applying strategic marketing to drive business results
• Demonstrated ability to derive insights from complex data
• Comfort in working with large data sets to execute analysis (Alteryx, DisplayR, Q, Tableau preferred)
• Excited about data and managing large data sets
• Attention to detail and top-notch delivery standards for clients
• Thrives in an entrepreneurial environment: you are proactive, a self-starter, and adaptive and can handle changing priorities
• Strong communications skills and proven track record of collaborating across teams and organizations

Preferred

• Tableau, DisplayR or Q experience

Job tags

Salary