Location
Delhi | India
Job description
Overview:
The Customer Care Executive plays a crucial role in ensuring high levels of customer satisfaction and retention. They are responsible for addressing customer inquiries resolving issues and providing exceptional service to customers through various communication channels. This role is vital in maintaining a positive brand image and driving business growth by promoting customer loyalty and advocacy.
Key Responsibilities:
- Manage inbound and outbound customer calls professionally
- Address customer inquiries and resolve issues promptly
- Provide accurate information about products or services
- Handle customer complaints and escalations with empathy and patience
- Document customer interactions and transactions
- Offer solutions and alternatives to meet customer needs
- Ensure customer satisfaction through effective communication and relationshipbuilding
- Collaborate with other departments to resolve customer issues
- Meet or exceed customer service targets and KPIs
- Stay updated on product knowledge and industry developments
- Process orders returns and exchanges
- Contribute to improving customer service processes and procedures
- Identify and report emerging customer service trends or issues
- Assist with customer feedback and surveys
- Adhere to company policies and procedures
Required Qualifications:
- High school diploma or equivalent; Associates or Bachelors degree preferred
- Prior experience in customer service or a similar role
- Strong verbal and written communication skills
- Excellent problemsolving and conflict resolution abilities
- Empathetic and patient approach towards customers
- Ability to multitask and manage time effectively
- Proficiency in using CRM systems and other customer support tools
- Good understanding of customer satisfaction principles and practices
- Positive attitude and willingness to learn and adapt
- Ability to work in a fastpaced and dynamic environment
- Attention to detail and accuracy in documentation
- Ability to work independently and in a team
- Flexibility to work in shifts or weekends if required
- Familiarity with relevant software applications (e.g. Microsoft Office)
- Knowledge of customer service metrics and KPIs
communication,empathy,multitasking,customer,customer satisfaction,customer service
Job tags
Salary
