MN World Enterprise PVT LTD
Location
Hyderabad | India
Job description
Position Overview:
We are seeking a skilled and motivated Desktop Support Technician L1 to join our IT team. The Desktop Support Technician will play a crucial role in ensuring the smooth operation of our organizations IT infrastructure by providing technical assistance to endusers troubleshooting hardware and software issues and maintaining desktop systems.
Responsibilities:
1. Provide firstline technical support to endusers via various communication channels including inperson phone email and remote tools.
2. Diagnose and resolve hardware and software issues related to desktops laptops printers mobile devices and peripherals.
3. Install configure and upgrade operating systems software applications and drivers.
4. Assist with the setup and deployment of new desktops laptops and mobile devices.
5. Collaborate with higherlevel support tiers to escalate and resolve complex technical problems.
6. Perform regular system maintenance including system updates patches and security configurations.
7. Monitor and respond to IT service requests and incident tickets within defined service level agreements (SLAs).
8. Document technical procedures solutions and troubleshooting steps for knowledge base reference.
9. Participate in hardware and software inventory management.
10. Assist with user account management including account creation password resets and access permissions.
11. Maintain a high level of customer satisfaction through effective communication and problemsolving skills.
12. Provide basic training to endusers on software applications and IT best practices.
13. Contribute to IT projects such as system upgrades migrations and
implementations.
Minimum Requirements:
1. Diploma / Graduation or equivalent; technical certifications or relevant
coursework is a plus.
2. Proven experience in providing desktop support services. ( Not Applicable for
Freshers )
3. Strong knowledge of Windows and macOS operating systems.
4. ITIL Certification will be an added advantage.
5. Familiarity with Microsoft Office Suite email clients and web browsers.
6. Basic understanding of networking concepts including TCP/IP DHCP and DNS.
7. Solid hardware troubleshooting skills for desktops laptops and peripherals.
8. Excellent problemsolving and communication abilities.
9. Ability to work independently and as part of a team.
10. Customeroriented attitude with a strong focus on delivering quality support.
11. Willingness to learn and adapt to new technologies and processes.
12. Experience with remote support tools and ticketing systems is preferred.
13. Ability to lift and move computer equipment when necessary.
it,software,communication,laptops,troubleshooting,basic,devices,customer,email
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