Captain

Location

Ahmedabad | India

Job description

Service Captain:

• Responsible for leading the service team during service hours.
• Coordinates between the kitchen and the dining area.
• Ensures smooth and efficient service to guests.

Team Leader:

• Provides guidance and direction to the waitstaff.
• Monitors the pace of service to maintain a positive guest experience.
• Handles guest inquiries and resolves issues promptly.

Table Management:

• Oversees the allocation of tables to waitstaff.
• Manages reservations and ensures efficient table turnover.

Order Coordination:

• Coordinates with the kitchen to ensure timely preparation and delivery of orders.
• Communicates special requests and dietary restrictions to the kitchen.

Guest Relations:

• Interacts with guests to ensure satisfaction with the dining experience.
• Handles feedback and resolves any issues to ensure a positive outcome.

Menu Knowledge:

• Possesses in-depth knowledge of the menu, including ingredients and preparation methods.
• Helps guests with menu choices and provides recommendations.

Training and Development:

• Assists in training new staff members.
• Provides ongoing support and guidance to the service team.

Quality Control:

• Monitors the quality of food presentation and service.
• Ensures that all service standards are met.

Cash Handling:

• Manages bill settlements and ensures accurate handling of payments.
• Handles any discrepancies in billing.

Shift Management:

• Oversees the organization of shifts and break schedules for the service staff.
• Ensures that the restaurant is adequately staffed during peak hours.

Job tags

Salary