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Operations Manager - Lesiure Hotels


Talent Pal


Location

Varanasi | India


Job description

A leader, responsible for managing the Hotel Executive team and overall resort / hotel targets to deliver an excellent Guest Experience while managing profitability and guest satisfaction.

Job Summary

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of organisation work together to achieve brand positioning and success. Builds loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

CANDIDATE PROFILE

Education And Experience

Preferred

Functional Responsibilities

Business Strategy

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel's business strategies; translates organisation's strategic plan into one that can be executed on property.

Sales & Marketing

Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with team

Talent Management and Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates succession plans for future job openings; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

Employee Relations

All employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.

Revenue Management

Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports the hotel's positioning in local market

Owner Relations

Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community.

F&B & Banqueting Management

The candidate shall be responsible for managing all F&B operations and for delivering an excellent guest experience

Company/Brand Policy, Procedures, And Standards Compliance

Verifies property compliance with legal, safety, operations, labor, and brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.

The ideal candidate has:

Seniority Level

Middle Management

Employment Type

Full-time

About Leisure Hotels Group

Leisure Hotels Group is an experiential luxury resort chain in North India and the largest across the state of Uttarakhand. Since its foundation in 1989, the group has had the chance to serve amongst the most discerning travelers in Uttarakhand, Himachal Pradesh, Goa & Uttar Pradesh at 18 locations.

The group's portfolio of 27 properties includes smart business hotels, boutique resorts, bespoke villas and luxury camps offering leisure, adventure, wilderness, wellness & spiritual experiences. The group intends to continue delivering an old-fashioned style of award-winning and full-hearted services at the core of its customer delight experience.

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