Mphasis
Location
Pune | India
Job description
Job Description
Role: German Support Engineer - Service Desk (German & English Support)
Location: Pune
Job Summary
Candidates with a minimum 2 years of Service Desk experience - Those with technical knowledge and troubleshooting skills with excellent German (B1 & B2) (Mandatory with High Proficiency) and English-speaking skills and willing to work in rotational shifts
Years of experience needed:-
2-4 Years of Experience with Fluent German Speaking
Technical Skills/Non-Technical Skill:
. Operating Systems, Desktop, Laptop, MDM, Office 365, Password reset management, MS Office, Printer, COTS Applications, Exchange Server, VPN, VOIP, other end devices and SharePoint
. Active listening and probing skills
. Effective business communication skills
. Navigate through ticketing tools and knowledge base articles
. Receptive for feedback and willing to learn
. Positive attitude and team player
. Any graduate
About Mphasis
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
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