Sr. Associate - Customer Support

Location

Coimbatore | India

Job description

• Establishing an energetic and professional attitude towards Customers and their Suppliers

• Ability to work individually directly with Customers/Suppliers.

• Ability to provide Demo/instructions to new Customers/Suppliers through Call/Email.

• Develop product knowledge by working with the Product Management Team and ensure Customer queries are responded promptly and accurately.

• Work closely with the Product Management team to resolve Customer Issues and prioritize issues that require changes to the product.

• Document the Customer Service Process and work on improving the overall efficiency of the customer service process.

• Contribute in updating the User Manual, Video Tutorials and FAQ s on frequent basis.

• Publish weekly status reports, capturing progress, actions items, etc

• Ensure 100% SLA compliance

What are we looking for

• Experience in Implementing Software product for customers and providing Custom Support to the users is a must.

• Experience in handling customer queries through Email/Call/Chat and resolving the issues.

• Willingness to work in 24/5 Rotational shift

• Working knowledge and intricacies of SaaS domain is a plus.

• Moderate knowledge about fashion and food industry preferred but not a must.

• Need to have excellent verbal and written communication skills.

• Should be a self-starter, learner and a Team player

Job tags

Salary