customer support representative
Location
Mumbai | India
Job description
Overview:
The Customer Support Representative plays a crucial role in providing topnotch customer service to our clients. They are the first point of contact for customers handling inquiries resolving issues and ensuring a positive experience.
Key Responsibilities:
- Responding to customer inquiries via phone email or live chat
- Resolving customer problems and complaints in a professional manner
- Providing information about products and services
- Processing orders forms applications and requests
- Managing and updating customer accounts
- Identifying and escalating priority issues
- Following up with customers to ensure their satisfaction
- Collaborating with other teams to address customer needs
- Documenting customer interactions and transactions
- Meeting or exceeding customer service metrics
- Contributing to process improvements for a better customer experience
- Staying updated on product knowledge and industry developments
- Assisting with training new team members
- Adhering to company policies and procedures
- Ensuring customer privacy and data protection
Required Qualifications:
- High school diploma or equivalent
- Proven customer support experience or relevant role
- Excellent communication and active listening skills
- Ability to handle stressful situations calmly
- Strong problemsolving abilities
- Empathetic and patient with a positive attitude
- Ability to multitask and prioritize tasks
- Adaptable to change in a fastpaced environment
- Basic computer skills and familiarity with CRM systems
- Attention to detail and accuracy
- Good knowledge of customer service principles and practices
- Team player with a customeroriented mindset
- Willingness to work flexible hours
- Ability to work independently with minimal supervision
- Professional and courteous demeanor
communication,empathy,multitasking,adaptability
Job tags
Salary
