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Location

India | India

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Job description

Job Description

Core Responsibilities: (Include but not limited to)

• Handle internal and external level customer related issues and concerns
• Point of escalation for Technical Support Specialist
• Develop FAQs, Technical Documentation, How-to Videos, and other technical self-help tools
• Perform call and case evaluations monthly, and provide feedback for development
• Record all customer interactions into a CRM (Customer Relationship Management) Database
• Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
• Actively participate in departmental activities and initiatives
• Support the development of internal documentation
• Comprehend and understand technical documents, quick start guides, and special application documentation
• Maintain acceptable call evaluation requirement
• Maintain acceptable VOC KPI requirements

Qualifications:

· Min 2 years of relevant experience in configurations of FIRE/ SECURITY/ BMS Products in the field.

· Must have installed and programmed relevant products in at least 3 projects.

· Excellent communication skills (oral and written)

· Excellent interpersonal, organizational, and time management skills

· Ability to type at least 35 words per minute

· Previous experience with troubleshooting software or hardware

· Strong knowledge of Microsoft Operating Systems

· Strong knowledge of Microsoft Office

· Knowledge and experience with SQL

· Basic understanding of electrical / electronic concepts

· Experience with LAN/WAN network technologies

· A+ and/or Network+ certification.

Additional Information

• JOB ID: req434676
• Category: Customer Experience
• Location: One-HON-UTC-2+4F ,UTC, 2F 4F, Sushant Lok Phase I,,Sector 43,Sushant Lok Phase I,,Gurgaon,HARYANA,122022,India
• Nonexempt

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Job tags

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Salary