YO HR Consultancy
Location
Bangalore | India
Job description
Customer Success Manager- Employee Wellness
Experience - 3 to 8 years Location - Delhi, Bangalore Must have : - Experience in Customer Success & portfolio management - Experience in Dealing with HR Person - Experience in cross selling/ UP selling in corporate - Working with HR community and experience in wellness/recruitment/travel solutions is mandatory Job Description: - Build and expand penetration and impact in a portfolio of accounts (Trusted partner)- Ensure 20-30% growth in revenue within the portfolio (Cross-sell, upsell)- Ensure 98% Renewal of revenue in the portfolio - Drive strategic relationships and collaborate with customers in driving utilization of our platform and services basis benchmarks and metrics - Become a trusted partner and generate 4.5+ CSAT Scores for the portfolio of accounts - Create case studies and referral sponsors from your portfolio- which can impact indirect brand and sales - Penetrate deeper into accounts/sponsors - Co-ordinate and collaborate and ensure customer deliver and customer success - Adhere and drive automation and process driven customer delivery - We think how you do something is as important as what you do hence: - Ensure processes are followed key indices are met - Being organized and efficient is critical - Being conversant with tools and digital approaches to deliver outcomes is key - Ensure the teams are trained on becoming consultative and product oriented and are able to provide high levels of partnership and advise in Emotional Wellbeing for the Sponsors - Leverage data and provide insights and innovation - Collaborate with various teams to ensure innovative and impactful service delivery - Create right metrics present impact and deliver outcomes for sponsors - Leverage data to cross sell products and innovation ideas for customersJob tags
Salary
