WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Location
Bangalore | India
Job description
Role Responsibilities:
Provide L1 and L2 technical guidance in activities associated with identification, prioritization &&
resolution of reported problems through Phone.
Activities include recognition, research, isolation, resolution && follow up steps.
Typically, the associate level participates in a supportive role by acting as a liaison between customers
&& departments within the Client Infrastructure.
Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office && COTS
applications etc.
Sound knowledge of ITIL best practices around Incident && Request Management procedures.
Required Skills:
Qualification: Graduate
At least 1.5 to 5 years of experience in an international technical support profile
Rotational shifts (24*7).
Basic Technical Support skills.
Job tags
Salary
