Location
Bangalore | India
Job description
About SharePal
SharePal is a rental platform for ones lifestyle needs. Be it travel photography entertainment etc one can rent all the latest products at SharePal.in. We are building an Amazonlike ecommerce platform of rentable products for 200M urban Indians. We believe experience is more valuable than ownership and that accessibility shouldnt depend on ones affordability. Own less live more is the mantra we live by.
We operate across India with our fulfilment centres in major cities. We have served more than 50000 customers and helped them save a total of Rs 50 crores. Currently we are a team of 25. Join our growing team and be part of the next big change!
About the job:
As an Internal Audit Associate youll be crucial in maintaining orderlevel accounting. Youll be the point of contact for ascertaining the loss due to late returns damages and lost items. You will also be responsible for collecting the cost of such losses from the customers while maintaining a positive relationship with them.
Responsibilities:
- Investigate and assess the cost of damages and lost items post quality check.
- Follow up with customers to collect these costs.
- Maintain accurate records and documentation of all collection processes.
- Develop and implement collection procedures to minimise loss and optimise efficiency.
- Respond to customer inquiries and address concerns regarding late returns damages and lost items in a professional and empathetic manner.
- Participate in continuous improvement initiatives to refine the collection processes and reduce loss rates.
Requirements
- Any graduate/postgraduate with a minimum of 1 year of experience in collections debt recovery or customer service.
- Strong communication and interpersonal skills with the ability to build rapport and deescalate challenging situations.
- Excellent organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite and data analysis tools.
- Problemsolving abilities and a creative approach to finding solutions.
- A positive attitude and commitment to providing exceptional customer service.
Benefits
- Informal Dress Code
- Free snacks and beverages
- Health Insurance
Any graduate/post-graduate with a minimum of 1 year of experience in collections, debt recovery, or customer service. Strong communication and interpersonal skills, with the ability to build rapport and de-escalate challenging situations. Excellent organizational skills and attention to detail. Proficiency in Microsoft Office Suite and data analysis tools. Problem-solving abilities and a creative approach to finding solutions. A positive attitude and commitment to providing exceptional customer service.
Job tags
Salary
