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Location

Gurgaon | India

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Job description

Minimum qualifications:

• Bachelor's degree in computer science, a related technical field, or equivalent practical experience.
• 3 years of experience troubleshooting technical issues using Web technologies (XML, HTML5, JavaScript).
  

• 3 years of experience with Google Ad Manager (GAM), business generation options for display and video, video related technologies and with scripting languages (Python, Bash, PHP).

Preferred qualifications:

• Experience troubleshooting OTT streaming devices.
  
• Experience in one or both of the following: Java, C/C++.
  
• Experience supporting large broadcasters in live streaming or developer operations position.
  
• Experience in technical support environment, working directly with customers/clients.
  
• Knowledge of Google's Interactive Media Ads (IMAs) Software Development Kits (SDKs).
  
• Ability to understand technical concepts and communicate them to a non-technical audience.
  

About the job

The Google Technical Services (gTech) organization serves as the primary point of contact for our global Sales, Business Development, and Partnerships teams to support our sales organization across all products. We provide tools so that our sales teams can focus on generating business and leverage our strong relationships with Google's Technical teams to enable our business organization to do multi-solution selling, launch and support new products, and help engage our users.

gTech Professional Services (gPS) is a team of solution-oriented trusted advisors supporting millions of users worldwide. Our consultative services take our deep technical and product expertise and combine it with our powerful understanding of our customer's needs and goals to solve their biggest business challenges allowing them to grow and get the most out of Google solutions.

gPS Video Streaming Specialist (VSS) team is at the forefront of video innovation, paving the way for the future of TV. VSS are OTT streaming experts supporting Dynamic Ad Insertion (DAI) and ad serving for Google's largest Video and Broadcaster partners. VSS team members interact directly with customers as well as Google's Sales, Product and Engineering teams to support Google's suite of video products.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

Responsibilities

• Deliver innovative and scalable solutions to strategic video publishers. Manage local monitoring capabilities in Google's video operations centers to enable troubleshooting on all devices/platforms.
• Identify, drive, and optimize business growth from partners and ad-networks by leveraging Google technologies. Manage tool development to automate/improve monitoring capabilities and reduce risk of customer impacting issues or outages.
• Provide 24/7 support for Google's Dynamic Ad Insertion business as part of a global team (including covering some nights/weekends) to ensure prompt and proper resolution of customer impacting technical challenges.
• Improve product offerings by providing feedback on customer and serviceability needs to internal cross-functional teams including Product Management and Engineering.
• Provide internal and external stakeholders with appropriate, timely, and accurate customer and project status updates.

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