Location
Varanasi | India
Job description
JOB PURPOSE
Monitor the boarding gates, check-in counters and baggage reclaim Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) at DIAL through Closed Circuit Television, make manual / automated announcements and coordinate with concerned teams to take corrective action for removing congestion in the terminal as per the requirement of Airlines/ Operations.
To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities
ORGANISATION CHART Project Head----------- Operational Head-------- Zonal Head---------- Circle Incharge
Accountabilities KEY ACCOUNTABILITIES Key Performance Indicators - Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations
- Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies
- Steer consumer interactions and enable quick resolutions of issues / grievances.
- Go-Live of Smart Meters as per timeline
- Quality Checks
EXTERNAL INTERACTIONS External - Roles you need to interact with outside the organization to enable success in your day to day work
Outsourced agencies, consumers
INTERNAL INTERACTIONS Internal - Roles you need to interact with inside the organization to enable success in your day to day work.
Zonal Heads, Technicians, Stores Team FINANCIAL DIMENSIONS Other Dimensions Education Qualifications B.Tech / Diploma (Electrical)
Relevant Experience 7 to 10 years of relevant experience in construction / power distribution / meter installation
COMPETENCIES - Entrepreneurship
- Capability Building
- Social Awareness
- Planning & Decision Making
- Execution & Results
- Strategic Orientation
- Problem Solving & Analytical Thinking
- Networking
- Personal Effectiveness
- Teamwork & Interpersonal influence
- Stakeholder Focus
Job tags
Salary
