Shopsense Retail Technologies Pvt. Ltd
Location
Mumbai | India
Job description
Customer Support - Associate - FYND
- We are seeking a highly motivated Consultant to join our team and assist us in providing exceptional customer service and technical support to our valued clients. As a Customer Support Associate, you will have the opportunity to gain valuable hands-on experience in a dynamic and fast-paced environment. What will you do at Fynd ?- Provide customer support and assistance. - Communicate with customers through various channels (phone, email, chat). - Troubleshoot and resolve customer issues. - Document customer interactions and resolutions. - Collaborate with internal teams. - Meet performance metrics - Some Specific Requirements - Graduation from a recognized institution. - Strong computer skills - Excellent communication skills, both verbal and written, with the ability to convey technical concepts in a clear and understandable manner. - Problem-solving abilities and a patient, customer-focused approach to handling inquiries and resolving issues. - Ability to multitask, prioritize, and manage time effectively in a fast-paced customer support environment. Attention to detail and accuracy in documenting customer interactions and resolutions. - Ability to work independently as well as collaboratively in a team-oriented setting. - 6 Days WorkingJob tags
Salary