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Location

Mumbai | India

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Job description

Profile:

Front Office Executive Industry:

Facility Management Location:

Mumbai

Role Description:

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client. Key Responsibilities

Collaborate with other members of the company on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. - Meet and greet the guest/ client and direct them to their desired location within the premises -Collect all closed work orders to close the calls - Restocking the toiletries in the restrooms - Monitoring the housekeeping staff activity - Coordination for guest entry with appropriate gate pass - Preparing menu plan for the Company blue collar staff which is served in the pantry within the supervision of the Facility Manager - Produce reports based on the data collected, through produced work orders, for the Company and the Client - Receive and answer all incoming calls/emails/papers reporting complaints or work requests and resolve them within the turnaround time - Log in to the call through the software, which in turn generates work orders Set up reports with all collected data coming from the work orders for the Client as well as for the Company for control, transparency and information purposes

- Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations

- Maintain the confidentiality and security of all data and information relating to the facility

- Maintain a professional appearance at all times

Qualification :

- Graduate

- Minimum 2 years experience in any facility management company or in a hospitality industry.

- Excellent knowledge of Word and Excel

- Excellent customer service skills

- Excellent communication skills

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Job tags

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Salary