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Location

Mumbai | India

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Job description

Company Overview:
YO HR CONSULTANCY is a leading consultancy firm in the BFSI/Insurance industry dedicated to providing topnotch recruitment services for a diverse range of roles.

Role and Responsibilities:
The Relationship Officer at YO HR CONSULTANCY will be responsible for ensuring that customers receive exceptional service and that their financial needs are met through the banks product offerings. Key responsibilities include customer engagement call handling resolution of complaints promotion of digital banking services customer profiling complaint management sales and training staff on product knowledge. The role also involves generating income at a customer level maintaining interaction quality adhering to audit and service quality standards and ensuring timely MIS reporting.

Candidate Qualifications:
The ideal candidate should have a Bachelors or Masters Degree in a relevant field and 01 years of experience in the BFSI/Insurance industry preferably in a sales role.

Required Skills:

• Call Handling
• Customer Needs
• Resolution Of Complaints
• Customer Engagement
• BFSI

ensuring resolution of complaints,bfsi,customer engagement,customer needs,customer support,call handling,resolution of complaints,sales

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Job tags

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Salary