Customer Service Representative

Location

Noida | India

Job description

Position: Voice Process Executive

Location: Noida

Shifts:

• Rotational Shifts
• Rotational Week Offs
• 5 Days Working

Education:

• Any UG/Graduate/Postgraduate

Interview Process:

1. RMG (Resource Management Group) Assessment
2. Voice Versant (Level 5) Evaluation
3. OPS (Operations) Interview
4. Client Interview

Training Duration:

• 20-25 Days

Employment Type:

• Permanent
• Work From Office (WFO)

Responsibilities:

1. Handle inbound and outbound calls efficiently, providing excellent customer service.
2. Address customer queries, concerns, and provide appropriate solutions.
3. Follow communication scripts and guidelines to ensure consistency and quality.
4. Collaborate with team members and other departments to resolve complex issues.
5. Adhere to performance metrics and achieve daily/weekly targets.
6. Stay updated on product/service knowledge to effectively assist customers.
7. Maintain accurate and detailed records of customer interactions.

Requirements:

1. Strong communication skills in English (both verbal and written).
2. Ability to handle customer inquiries and resolve issues in a professional manner.
3. Flexibility to work in rotational shifts and weekends.
4. Basic computer skills and familiarity with CRM systems.
5. Previous experience in a customer service or call center role is a plus.
6. Positive attitude, team player, and willingness to learn.

EXECELLENT COMMUNICATION SKILLS (Versant 5)

Note: This position requires candidates to work from the office in Noida on a permanent basis. Rotational shifts and week-offs may apply. Training will be provided for a duration of 20-25 days.

Job tags

Salary