Advantmed
Location
Ahmedabad | India
Job description
Designation: CSR
Location: Prahladnagar Ahmedabad
Shift Timing: - US Shift (8/9 PM IST – 5:30/6:30 AM IST)
Experience: - 1+ Years
Job Descriptions
· Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes.
· Listen attentively to customer complaints, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.
· Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer's experience.
· Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
· Collaborate with other teams within the organization, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
· Provide customers with a positive and personalized experience, promoting customer loyalty and retention.
· Manage the customer representative department, train the juniors on understanding the behavior of clients and keep a good tone.
· Monitor the performance of the team.
· Develop guidelines for customer support aligning with the company's objectives.
Job tags
Salary
