Location
Nagpur | India
Job description
Job Description (Posting).
Good working & troubleshooting skills of VMware Horizon View versions. Good working & troubleshooting skills of VMware ESX & ESXi & vSphere versions. Good working & understanding on ITIL Framework. Handon experience or knowledge in ControlUP Good working & troubleshooting skills of VMware Airwatch & Mirage versions. Good understanding and troubleshooting user level issues Good understanding & troubleshooting skills on Windows Server 2008/2012 Administration and troubleshooting Skills (Active Directory, Group Policy and SCCM etc.) Participation on Major/Severity incidents for resolution and perform root cause analysis (RCA) for the Major incidents Excellent Knowledge on x86 Servers with one or more of the following vendors: IBM, Dell Chassis & Rack mount servers, HP Chassis & Rack mount, Cisco UCS, etc. Knowledge & troubleshooting skills on Storage Technologies Experience: RAIDs, Fiber Channel and iSCSI with one of the following vendors: EMC, Netapp, Equal logic, HP EVA/Left hand. l. Incident, Problem and Change Management (Service Now) and SLAs (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
Skill (Primary)
Technical Skills-Systems Internal & Storage-Vmware
Job tags
Salary
